We welcome international customers: For security reasons, payment by verified PAYPAL account is required if the ‘Bill To’ and ‘Ship To’ addresses do not match and either one is outside the US.

Shipping & Handling Information:

• Most orders ship within seven business days upon receipt.
• We ship 5 days a week, Monday through Friday from our factory in Bethel, Connecticut.
• Orders arriving after 11:00 AM (ET) will take an additional day to ship.
• Orders requesting priority shipping need to be placed no later than 11:00 AM (ET), Monday through Friday.
• Please be aware that we are a factory and not a warehouse or distribution center. Therefore, we are unable to fulfill Monday delivery times for orders placed after 11:00 AM (ET) on Friday and any time Saturday or Sunday.
• Merchandise purchased through this site are F.O.B. at Bethel, CT. Title to the merchandise passes to you at the time of delivery by Blackstone Industries, LLC to a common carrier, as well as responsibility for all shipping fees.
• In the rare instance an item is out of stock, our customer service department will contact you. We can ship a partial order only with customer approval. You may cancel an order with a back-ordered item at any time prior to fulfillment. Please contact Customer Service at 203-792-8622 or email customerservice@blackstoneind.com.

Domestic (US, US Territories, APO) Shipping & Handling:

• Shipping is based on weights and dimensions of the products. Shipping charges are shown at checkout and will be charged upon completion of the order.
• Tracking numbers are emailed to customers when items are shipped. If you do not receive a tracking number, please contact Customer Service at 203-792-8622 or email customerservice@blackstoneind.com.

Shipping & Handling to Canada:

• Shipping is based on weights and dimensions of the products. Shipping charges are shown at checkout and will be charged upon completion of the order.
• Tracking numbers are emailed to customers when items are shipped. If you do not receive a tracking number, please contact Customer Service at 203-792-8622 or email customerservice@blackstoneind.com.

Shipping & Handling to Other Countries:

• Argentina; Aruba; Australia; Austria; Bahamas; Barbados; Belgium; Bermuda; Brazil; Cayman Islands; Chile; China; Costa Rica; Cyprus; Denmark; Egypt; Fiji; Finland; France; France, Metropolitan; Germany; Greece; Guatemala; Hong Kong; Iceland; Ireland; Israel; Italy; Jamaica; Japan; Korea, Republic of; Kuwait; Luxembourg; Macau; Malawi; Mexico; Netherlands; Netherlands Antilles; New Caledonia; New Zealand; Norfolk Island; Norway; Panama; Papua New Guinea; Peru; Philippines; Poland; Portugal; Saudi Arabia; South Africa; Spain; Sweden; Switzerland; Taiwan; Thailand; Trinidad and Tobago; Turkey; United Arab Emirates; United Kingdom; and Venezuela *
• Shipping is based on weights and dimensions of the products. Shipping charges are shown at checkout and will be charged upon completion of the order.
• The Zona factory and shipping facility are located in Bethel, Connecticut, USA. We ship our products Monday through Friday (there is no shipping over the weekend). The shipping facility is open between the hours of 7:30am and 3:30pm ET.
• Most overseas orders will ship within seven business days upon receipt.
• Orders arriving after 12:00 PM (ET) will take an additional day to ship.
• Please be aware that we are a factory and not a warehouse or distribution center. Therefore, we are unable to fulfill Monday delivery times for orders placed after 11:00 AM (ET) on Friday and any time Saturday or Sunday.
• All items purchased through this site are F.O.B. at Bethel, CT. Title to the merchandise passes to you at the time of delivery by Blackstone Industries, LLC to the United States Postal Service.
• The Zona Tool Company, a Blackstone Industries, LLC brand is not responsible for and can offer no specific advice on import fees, duty, customs or taxes that you may be charged when your merchandise reaches you and urges you to consult your local government import office with any questions.